Membership Terms and Conditions

In short

• While the site says so next to the join button, membership has no charge: you don't save a card and there's no monthly fee (4.9). If you already pay, your terms stay as they were, and you can cancel whenever you like.
• Membership costs €20 a month. You pay on the day you join. While the site offers a first month without a charge, your first membership starts with 30 days in which you pay nothing: you save your card, and the first monthly fee is only charged when they end, unless you cancel before then.
• It gets you into the club's nights, within the house rules and the venue's capacity. And you get the app, with your member card.
• You cancel whenever you like, in the app or by email. You stay a member until the end of the month you've already paid for, or of the 30 days without a charge.
• If you cancel, we keep your member number: if you come back, it's the same.
• In the first 14 days you can withdraw and get back the part you haven't used.
• Your member card is yours alone. On the dance floor, no phones.

The full text, below, is what counts.

1. Who we are

1.1. Innerlabel is an electronic music club in Lisbon. The club is run, and membership sold, by Lucas Galhardo Silva, NIPC (tax number) 313388369, registered office Rua de Santa Marta, 64, 1.º Dto., 1150-298 Lisboa.

1.2. Contact: email ola@innerlabel.pt · phone +351 938 065 561 · post to Rua de Santa Marta, 64, 1.º Dto., 1150-298 Lisboa.

1.3. In these Terms, "we" and "the house" mean Lucas Galhardo Silva. "You" are the person who joins.

2. What membership is

2.1. Membership is a contract for services between you and Lucas Galhardo Silva. It runs for an indefinite period, month to month, until you cancel. There's no minimum period.

2.2. Membership includes:

• entry to the club's nights, within the house rules (clause 8) and the venue's capacity;
• the app, with your member card: your name, your member number and the code for the door;
• each night's line-up, in the app;
• your invite link (clause 10).

2.3. Membership doesn't include:

• drinks, or anything else you consume at the venue;
• a guaranteed place on a particular night. Saying "I'm going" in the app doesn't reserve a place;
• entry for people who aren't members. Inside, it's members only.

2.4. "Member" is the name we give anyone who has a membership. It doesn't make you a member or partner of an association or a company, and it gives you no right to vote in one, to profits or to a share of the capital. Choosing a night's theme in the app (clause 2.5) is the house asking its members, not a right of that kind.

2.5. The nights. The house sets the nights and announces each one in the app, with the date, times, venue and line-up. Before it announces a night, the house may ask members, in the app, what its theme should be: each member who's up to date picks one of the options the house puts forward, and can change it while the question is open. When the question closes, the option picked most is that night's theme, unless the venue or the date rules it out, and then the house explains why in the app.

2.6. The line-up, times and venue can change. If an announced night is cancelled, or moves to another date or venue, we tell you in the app and by email, as early as we can.

2.7. Member number. Each member has a number. Numbers go in the order memberships are recorded in our system, which may not be the exact order of payments. The number is yours for as long as your account exists, also after your membership ends (clause 6.4). Numbers never pass to anyone else.

3. Who can join

3.1. You can join if you're — or over and joining for your own personal use.

3.2. Each person has one membership, linked to one email address. The name you give is the one on your member card, and it has to be yours.

3.3. You sign in to the app with your email: we send you a link and a code, which last 15 minutes and work once. There's no password. Don't share the link or the code.

3.4. By joining, you accept these Terms. When your membership begins, we email you a confirmation with the essential points of these Terms, the link to the version you accepted, and the withdrawal form. You can always read them at https://innerlabel.pt.

4. Price and payment

4.1. Membership costs €20 a month. That's the final price, including VAT —. There are no other charges.

4.2. Automatic renewal. You pay on the day you join, by card (Apple Pay or Google Pay too) or by another method Stripe shows you when you pay. The monthly fee is then charged automatically, on the same day each month. If a month doesn't have that day, it's charged on the last day of that month. With the first month without a charge (clause 4.8), the first monthly fee is charged on the day it ends, and that becomes your day each month.

4.3. With some methods, payment takes a while to be confirmed (a bank debit, for example). Membership begins when payment is confirmed.

4.4. Stripe handles the payments. Your card or account details go straight to Stripe: we don't see them and we don't keep them.

4.5. Unpaid monthly fee. If a payment fails, your membership isn't up to date:

• your member card won't get you in at the door until you pay;
• you can pay any time in the app, under "Settle up", or by asking us by email;
• nobody at the door will charge you anything.

If the monthly fee is still unpaid —, your membership ends, with the consequences in clause 6.4.

4.6. Invoice. We issue an invoice for every payment, as the law requires. Your invoices are in the Stripe portal, which you open in the app under Profile › Manage membership. —

4.7. Price change. If the price changes, we email you — days in advance. The new price only applies from the first renewal after that. If you don't agree, you can cancel before then, at no cost.

4.8. First month without a charge. While the site says so next to the join button, membership starts with a period of 30 days without a charge, counting from the day you join:

• you save a payment method (a card, Apple Pay or Google Pay too) with Stripe, and you pay €0 that day;
• you get everything membership includes straight away (clause 2.2);
• unless you cancel before then, the first €20 monthly fee is charged automatically to the saved payment method on the day the 30 days end, and then on the same day each month (clause 4.2);
• you can cancel at any time during those 30 days, in the app or by email (clause 6.1), and you pay nothing;
• three days before the first charge, we email you the amount, the date and how to cancel.

The period without a charge is only for each person's first membership: if you join again (clause 6.5), you pay on the day you join. If you joined with it, you keep it until the end, even if the site stops offering it. If the first charge fails, clause 4.5 applies.

4.9. Membership with no charge. While the site says so next to the join button, membership has no charge: you don't save a card, there's no monthly fee and you can leave whenever you like. If this changes, we'll email you, and nothing is charged without your agreement. If you were already paying when this began, your membership keeps the terms it had, and you can cancel it whenever you like (6).

5. When it begins

5.1. Membership begins when payment is confirmed or, in the first month without a charge (clause 4.8), when Stripe confirms your saved payment method. That's when you get your member card, with your member number. If you're coming back, it's the number you already had (clause 6.4).

5.2. Because membership begins straight away, by joining you ask us to start the service during the withdrawal period (clause 7.3).

6. Cancelling

6.1. You can cancel your membership whenever you like: in the app, under Profile › Manage membership, or by email to ola@innerlabel.pt. Cancelling costs nothing.

6.2. When you cancel, we stop charging you. You stay a member until the end of the period you've already paid for, or of the 30 days without a charge (clause 4.8), and your member card works until then.

6.3. We don't refund the current period, except under the right of withdrawal (clause 7) or where the law requires it.

6.4. When your membership ends for any reason other than revocation (clause 9), for example because you cancelled, because you withdrew (clause 7) or because the monthly fee went unpaid (clause 4.5), your account becomes inactive:

• your member card no longer works at the door;
• your invite link stops working;
• we keep your member number, for as long as we keep your member record (Privacy Policy, 7.1). If you join again with the same email address, you come back with it: you don't get a new number.

If you ask us to delete your account, we stop keeping the number for you: if you join later, you join as a new member. Revocation has its own rules (clause 9.5).

6.5. If you come back, you join again at whatever the price is on that day.

7. Right of withdrawal (14 days)

7.1. You join at a distance, so you have the right of withdrawal (Decree-Law no. 24/2014). You can withdraw from the contract within 14 calendar days, counting from the day after the day your membership begins, without giving a reason.

7.2. How to withdraw. Send us a clear statement, by email to ola@innerlabel.pt or by post to Rua de Santa Marta, 64, 1.º Dto., 1150-298 Lisboa. You can use the form in the Annex, but you don't have to. You just need to send it before the period ends.

7.3. Immediate start. Membership begins as described in clause 5.1, including in the first month without a charge. By joining:

• you expressly ask us to start the service during the withdrawal period; and
• you acknowledge that, if the contract is fully performed, you lose the right of withdrawal.

7.4. How much you pay if you withdraw. During the 30 days without a charge (clause 4.8), you pay nothing if you withdraw. If you withdraw after asking for the immediate start, you pay an amount in proportion to the service provided up to the day you tell us you're withdrawing, measured against the period you paid for. We count in days:

(price of the period ÷ number of days in the period) × days from the start of your membership to the day you tell us, counting both.

We give you back the rest.

Example: a 30-day period, €20. You tell us you're withdrawing on day 10. You pay €6.67 and we give you back €13.33.

7.5. We refund you within 14 days of the day we receive your withdrawal, by the same payment method you used, unless you agree another one with us. The refund costs you nothing.

7.6. When you withdraw, your membership ends that day: your member card stops working and we don't charge any more monthly fees.

7.7. Withdrawing isn't the same as cancelling. Cancelling (clause 6) refunds nothing and keeps your access until the end of the period you paid for. Withdrawing, in the first 14 days, ends the membership straight away and refunds the part you haven't used.

7.8. The right of withdrawal applies to each new membership. Monthly renewals of the same membership don't start a new period.

8. House rules

8.1. Your member card is personal and can't be transferred. Don't lend it, don't sell it and don't share the code. The code works once a night: a second scan of the same member card is refused.

8.2. At the door you may be asked for photo ID, to confirm your age and that the member card is yours.

8.3. The house can refuse you entry, or ask you to leave:

• for safety: yours, other people's or the venue's. For example, if you're in a state that puts anyone at risk;
• when the venue is full;
• if you're under —, or don't show ID when asked;
• if your membership isn't up to date;
• if you don't follow these rules or the venue's rules.

8.4. We never refuse entry on discriminatory grounds the law prohibits. For example: racial or ethnic origin, colour, nationality, sex, sexual orientation, gender identity, disability or religion.

8.5. On the dance floor, no phones. At the door, the house puts a sticker over your phone's camera. Keep it on while you're at the venue. Don't take photos or film on the dance floor. The only photos of the night are the ones the house photographers take (see the Privacy Policy).

8.6. Respect. At the venue there's no place for violence, threats, harassment or discrimination, or for selling or using illicit substances. Follow what the house, the venue and security tell you.

8.7. The rules of the venue hosting the night apply too.

8.8. If you have to leave because you didn't follow these rules, your membership carries on and the monthly fee isn't refunded. Serious or repeated breaches lead to revocation (clause 9).

9. Revocation of the member card

9.1. The house can revoke your member card, and end your membership, for a serious breach of these Terms. For example:

• violence, threats or harassment;
• discrimination;
• selling illicit substances at the venue;
• handing over your member card or code, or getting in with someone else's;
• forging or tampering with codes, or trying to get round the app;
• fraud in payments or in using the invite link;
• breaking the house rules again and again, after a warning.

9.2. We tell you why by email. You can reply to that email and ask us to look at the decision again.

9.3. Revocation takes effect straight away: your member card stops working, your invite link stops working and we stop charging monthly fees. In the app, your member card says it's no longer valid, without showing why.

9.4. Payments. We refund you the part of the paid period you hadn't used yet, counted in days as in clause 7.4, within 14 days and by the same payment method. This doesn't affect the house's right to be compensated for any damage you caused, in accordance with the law.

9.5. You lose your member number: unlike in clause 6.4, we don't keep it. You can't join again for —.

10. Invites

10.1. Every member has an invite link. Anyone who joins through it pays the same price as everyone else.

10.2. Each member answers for whoever they bring. You answer to the house for anyone who joins through your invite link. In practice: if that person doesn't follow the house rules (clause 8), the house can suspend your invite link, for a while or for good. Your own membership stays as it was. You don't pay for what that person does: each person answers for the damage they cause (clause 12.5).

10.3. The invite programme, and the commission, follow the Invite Rules, which we publish when the programme opens.

10.4. Outside the Invite Rules, nothing in these Terms entitles you to a commission.

11. The app and content

11.1. In the app you see your member card, the code and the nights. Add it to your phone's home screen: that way your member card opens without an internet connection, which helps at the door.

11.2. We do our best to keep the app working all the time, but there can be interruptions, for maintenance or because of network, phone or supplier failures. If the code won't open at the door, the door can find you by name.

11.3. Don't try to copy, change or get round the codes or the app.

11.4. The photos, the brand and the app are ours, or belong to people who've licensed them to us. They're for you to use while you're a member. Don't download them to distribute, and don't copy or publish them.

12. Liability

12.1. We're liable for keeping to these Terms, in accordance with the law.

12.2. We don't exclude or limit our liability for death or for harm to your body or health, for damage caused wilfully or through gross negligence, or for anything else the law doesn't let us exclude or limit.

12.3. Outside those cases, we're not liable for failures that aren't down to us: decisions by the authorities, disasters, general power or telecoms failures, and other cases of force majeure.

12.4. What you bring to the venue is in your care. We're not liable for loss or theft, unless it's our fault or the fault of someone who works for us.

12.5. You're liable, in accordance with the law, for any damage you cause to the house, the venue or other people.

12.6. Nothing in these Terms takes away the rights the law gives you as a consumer.

13. Changes to these Terms

13.1. We can change these Terms for one of these reasons: changes in the law, changes to the service, security, or a price change.

13.2. We email you — days in advance and tell you what's changing.

13.3. If you don't agree, you can cancel before the change takes effect, at no cost. Until the end of the period you've already paid for, what we agreed still applies.

13.4. Changes that are only in your favour, or that only fix the wording without changing rights, can apply straight away.

14. Communications

14.1. We talk to you by email, at your membership email address, and in the app.

14.2. You talk to us at ola@innerlabel.pt, on +351 938 065 561 or by post to Rua de Santa Marta, 64, 1.º Dto., 1150-298 Lisboa.

14.3. These Terms and the contract are in Portuguese.

15. Governing law and courts

15.1. These Terms are governed by Portuguese law. If you live in another European Union country, you keep the protection that country's law gives consumers and that a contract can't take away.

15.2. Disputes go to the courts that have jurisdiction under the law. As a consumer, you can always go to the court where you live, in accordance with the law.

16. Complaints and dispute resolution

16.1. If anything goes wrong, talk to us first, at ola@innerlabel.pt. We reply in writing.

16.2. Electronic Complaints Book (Livro de Reclamações Eletrónico): you can make a complaint at www.livroreclamacoes.pt.

16.3. Alternative dispute resolution (ADR). In a consumer dispute, you can go to an alternative dispute resolution body (Law no. 144/2015):

• Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL) (Lisbon Consumer Arbitration Centre), for the Lisbon Metropolitan Area: www.centroarbitragemlisboa.pt
• Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC) (National Consumer Information and Arbitration Centre), for the whole country, where no other centre has jurisdiction: www.cniacc.pt
• The full list of bodies is on the Consumer Portal (Portal do Consumidor): www.consumidor.gov.pt

16.4. —

Annex — Withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

• To: Lucas Galhardo Silva, Rua de Santa Marta, 64, 1.º Dto., 1150-298 Lisboa, ola@innerlabel.pt
• I hereby give notice that I withdraw from my contract for the provision of the following service: membership of Innerlabel.
• Ordered on: _______
• Name of consumer: _______
• Address of consumer: _______
• Membership email: _______
• Signature of consumer (only if you send this form on paper): _______
• Date: _______